Simple pricing: an hourly rate per person, plus expenses at actual cost and milestone-based management fees.
VALORA bills for human time (on-site/coordination) using a method that reduces surprises: milestones, ranges, assumptions, and approvals before major expenses.
HOW TO AVOID SURPRISES?
Cost control: milestones, assumptions, and approvals
VALORA works by milestones (stages). Before carrying out a milestone, you receive:
a range (e.g., an “order of magnitude” in person-hours),
the assumptions (volume, access, number of locations, urgency),
the required decisions (donation, disposal, storage, sale).
Key rule
No major expense is incurred without approval.
An approval threshold is set (e.g., “any expense over $X must be confirmed”).
Our pricing model
1) Service time
$160/hour/person (billed based on hours actually worked)
2) Expenses (at actual cost)
Expenses are re-invoiced at actual cost plus management fees when applicable, for example:
storage
transport and external handling
disposal fees (depending on the channel)
certain specialized suppliers (depending on the mandate)
3) Taxes (if applicable)
Services are generally subject to applicable sales taxes in Québec (GST/QST). The usual reference rates are 5% for GST and 9.975% for QST.
What drives the cost (the real levers)
Access: keys, building rules, authorizations, decision-maker availability
Volume / clutter: low vs. high
Number of locations: single site vs. multiple locations
Urgency: lease deadlines, listing for sale, external constraints
Desired level of evidence: zones/lots vs. targeted itemization
Conflicts or ambiguities: unresolved decisions = pauses, back-and-forth
How we prepare a quote (without guessing)
Step 1 — Assessment
We clarify: location(s), urgency, access, decision-maker, volume, objective.
Step 2 — Milestone plan
We propose:
recommended milestones (e.g., access → inventory → decisions → execution → report),
a range per milestone,
assumptions and exclusions,
expense approval threshold.
Step 3 — Adjustments (at each milestone)
After the inventory, we know much more. The range becomes more precise, milestone by milestone.
Billing (practical)
Milestone-based billing (or by period) with a breakdown of person-hours
Expenses listed separately, with receipts when available
Deliverables provided as you go (inventory/export, reports, registers), depending on scope
For contracts concluded remotely (e.g., online or by phone), the Consumer Protection Act (CPA) imposes obligations regarding content and the delivery of a copy of the contract to the consumer.
FAQ
Why bill by the hour rather than a fixed price?
Because estates vary considerably. The milestone, range, and assumption approach reduces the risk of an unrealistic fixed price.
Can I set a budget cap?
We can define guardrails (approval thresholds, action priorities, optional milestones) to maintain control.
Who approves expenses (disbursements)?
The authorized person (often the liquidator). No major expense without approval.
Is storage included?
No. Storage fees (if applicable) are re-invoiced at actual cost.
Do you bill for travel?
The exact terms are defined in the quote based on the area and the mandate (the goal is to avoid surprises). Travel fees are calculated from the address of our head office.
Can you do only one step (e.g., inventory)?
Yes. The mandate is modular.
Why a range and not an exact figure from the start?
Before the inventory, information is missing. After the inventory step, accuracy increases significantly.
Are there taxes?
Generally yes (GST/QST according to applicable rules). The usual rates in Québec are 5% GST and 9.975% QST.
What happens if the family does not agree?
We can move forward on what is clear and pause what requires a decision. Irreversible steps require authorizations.
Is the quote free?
The initial assessment is brief and is used to establish a price range; the exact terms are specified when we get in touch.
